Last updated: May 2026
These Terms of Service ("Terms") govern your use of the SCTG AI Services website and your engagement of services provided by SC Technology Group Pty Ltd (ABN available on request) ("SCTG", "we", "our", "us"). By using our website or engaging our services, you agree to these Terms.
SCTG AI Services provides AI consulting, workflow automation, and managed AI retainer services to business clients. The specific scope, deliverables, timeline, and pricing for any engagement are set out in a signed Scope of Work or Service Agreement between SCTG and the client.
Nothing on this website constitutes a binding offer or contract. An engagement only commences upon execution of a written agreement and receipt of any commencement payment specified therein.
The AI Readiness Audit is a fixed-fee diagnostic service. Payment is required in full prior to the commencement of any workshop or analysis work. The audit fee is non-refundable except in the circumstances described in Section 8 (Cancellation).
The audit report is prepared in good faith based on information provided during the workshop. ROI estimates and automation opportunity scores are indicative only and do not constitute a guarantee of business outcomes.
All implementation projects are priced on a fixed-fee basis with a defined scope. Any changes to scope requested after signing will be addressed via a written Change Request with a quoted price, requiring client approval before work proceeds. SCTG will not perform out-of-scope work without written approval.
Project timelines commence from the date of signed Scope of Work and receipt of commencement payment. Delays caused by the client (e.g. late provision of access, content, or decisions) may extend timelines proportionally.
Monthly AI Retainer agreements are billed in advance on a calendar month basis. The minimum initial term is three (3) months. After the initial term, agreements continue on a month-to-month basis and may be cancelled with 30 days' written notice.
Founding Client pricing locks are binding on SCTG for the period stated in the relevant Founding Client agreement, provided the client maintains continuous retainer engagement.
All fees are quoted in Australian Dollars (AUD) inclusive of GST unless stated otherwise. Invoices are due within 14 days of issue unless otherwise agreed in writing. Late payments may attract interest at 2% per month on the outstanding balance. SCTG reserves the right to suspend services for accounts more than 30 days overdue.
Upon full payment of all fees, the client owns the specific deliverables created for them under a project (e.g. custom automations, reports, bespoke tools). SCTG retains ownership of all underlying frameworks, methodologies, templates, and reusable components developed in the course of delivering services. SCTG may use de-identified project details as case studies or marketing materials unless the client has requested otherwise in writing.
Both parties agree to keep confidential any non-public information disclosed in the course of the engagement. This obligation survives termination of the engagement for two (2) years. Confidentiality does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
If SCTG cancels a confirmed audit booking for reasons within our control, we will refund the full audit fee. If the client cancels more than 5 business days before the scheduled workshop, a credit of the audit fee will be held for 6 months. Cancellations within 5 business days of the workshop are non-refundable.
For implementation projects, if the client terminates the engagement after commencement, SCTG will invoice for work completed to date at the project's daily rate equivalent, and refund any balance of amounts paid above that figure.
To the maximum extent permitted by law, SCTG's total liability to the client for any claim arising from our services is limited to the fees paid by the client for the specific service giving rise to the claim in the preceding three months.
SCTG is not liable for any indirect, consequential, incidental, or special loss including loss of profit, loss of revenue, or business interruption, even if advised of the possibility of such loss.
Nothing in these Terms excludes liability for fraud, death, personal injury, or any liability that cannot be excluded under Australian Consumer Law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services repaired or replaced if they fail to be of acceptable quality.
These Terms are governed by the laws of Victoria, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Victoria.
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.
Jeremy Williams
SC Technology Group Pty Ltd
165 West Fyans St, Newtown VIC 3220
jeremy@sctg.com.au
+61 3 5277 9797